Success Story: Swisscom
While others are still specifying, Sevitec is already done!“
Swisscom is the leading telecommunications enterprise and one of the largest IT firms in Switzerland. The company provides broadband services, digital TV, mobile communications and other comprehensive services to private customers. The B2B segment includes network and cloud performance services, and also ICT. The Customer Interaction Management department provides managed and independent contact center solutions via Cloud or on-premise to clients. Swisscom operates on a „plan-build-run“ principle, which means that all product stages – such as acquisition, pre-sales, solutions sales, contracting, development and operation – are part of their range of services.
Sevitec engineers are reliable, fast, professional and straight forward with regard to their work attitude. They are local partners who – if necessary – are happy to support end consumers on-site at any time.”
Sevitec supplies services at a very high quality level and has never disappointed us. It is very important to us that we can fully rely on our partner.“
Sevitec is a flexible, reliable and long-term partner
Sevitec has realized projects such as connecting the customer-specific call center solution to the CRM infrastructure of different corporate clients. In addition, Sevitec has developed visualization software for displaying actual client interactions and waiting times. We also provided an automated synchronization of user data between the Microsoft ActiveDirectory and Swisscom's call center solution. Sevitec also helps Swisscom to fulfil service agreements and develops web services and Intranet applications based on the Microsoft .NET frameworks.